Shipping policy

At Modegenz, we aim to provide a fast, reliable, and secure delivery experience for every order. Our products, including luxury bags, shoes, watches, lamps, dresses, clothing, and accessories, are carefully prepared for shipment.

1. Shipping Carrier

We primarily use FedEx for fast and reliable shipping.

Orders are shipped using a tracked delivery service whenever available, allowing you to monitor the progress of your shipment from dispatch to delivery.

2. Delivery Time

Our standard delivery time is approximately 5–7 business days after your order has been processed and dispatched.

While we aim to deliver within this time frame, delivery times may vary depending on the destination, customs clearance, carrier operations, weather conditions, public holidays, or other circumstances outside our control.

3. Order Processing

Orders are processed after payment has been successfully confirmed.

Please ensure that your delivery address, contact information, and any other order details are correct before completing your purchase.

Orders cannot be cancelled after the 6-hour cancellation period described in our Return and Refund Policy.

4. Tracking Information

Once your order has been dispatched, tracking information may be provided to you by email or through the contact information supplied with your order.

Please allow some time for tracking information to become active after the shipment has been collected by the carrier.

5. Customs, Duties & Import Charges

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and local regulations.

Any applicable customs duties, import taxes, or government charges that are not included in the checkout price are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance may also affect the estimated delivery timeframe.

6. Custom & Personalised Shipping Options

Selected products may be available with customisation and gift options, allowing you to create a more personalised shopping experience.

Depending on the product, available options may include:

Luxury gift packaging or gift packs
Personalised gift presentation
Hot stamping of initials
Personalised lettering or monogramming
Other product-specific customisation options

Customisation options, availability, additional charges, and processing times may vary by product. Any applicable customisation charges will be displayed during the ordering process where available.

Please note: Personalised or customised products may require additional processing time before dispatch. Because personalised items are made specifically for the customer, they may also be subject to different return or replacement conditions where permitted by applicable law.

7. Delivery Delays

Modegenz is not responsible for delivery delays caused by circumstances beyond our reasonable control, including carrier delays, customs processing, severe weather, natural events, public holidays, incorrect delivery information, or other unforeseen circumstances.

If your shipment appears to be significantly delayed, please contact us and we will assist you in checking the status of your delivery.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

Modegenz is not responsible for delays, additional delivery charges, or failed deliveries resulting from incorrect or incomplete information provided by the customer.