Terms of service
Welcome to Modegenz. These Terms of Service govern your access to and use of our website and your purchase of products from our store. By accessing our website or placing an order, you agree to these Terms of Service.
1. About Modegenz
Modegenz operates an online store offering luxury and lifestyle products, including bags, shoes, watches, lamps, dresses, clothing, accessories, and other selected products.
Business Name: Modegenz
Address: 1261 NW Overton St, Portland, Oregon 97209, United States
Email: support@modegenz.com
Phone: +44 7490 919568
2. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of Modegenz or any third party.
You must not use this website to engage in fraudulent activity, attempt to gain unauthorised access, interfere with the operation of the website, or submit false or misleading information.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, slight differences may occur between product images displayed on your device and the actual product due to lighting, photography, screen settings, manufacturing variations, or other factors.
We reserve the right to correct errors, update product information, change prices, modify availability, or discontinue products at any time without prior notice.
4. Prices and Payment
All prices displayed on our website are subject to change without notice. The applicable price is the price displayed at the time you place your order, subject to any obvious pricing errors.
Payment must be successfully authorised before an order can be processed.
By submitting an order, you confirm that the payment information provided is valid and that you are authorised to use the selected payment method.
5. Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products. An order confirmation does not necessarily constitute final acceptance of the order.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving suspected fraud, incorrect pricing, product availability issues, or inaccurate information.
If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.
6. Order Cancellation
Orders may be cancelled within 6 hours of placing the order.
After the 6-hour cancellation period, an order cannot be cancelled because it may have entered processing or fulfilment.
After this period, all sales are final except for eligible damaged or defective products and any rights that cannot legally be excluded.
7. Shipping and Delivery
We primarily use FedEx for fast and reliable delivery.
Estimated delivery is approximately 5–7 business days after an order has been processed and dispatched.
Delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays, weather, public holidays, incorrect delivery information, or other circumstances beyond our reasonable control.
For full information, please refer to our Shipping Policy.
8. Returns, Replacements and Refunds
All sales are final unless otherwise required by applicable law.
We do not accept returns or exchanges due to change of mind, incorrect size selection, personal preference, or other reasons unrelated to a damaged or defective product.
If you receive a damaged or defective product, you must contact us within 14 days after delivery with your order number and clear photographs of the issue.
If the damage or defect is verified and approved, we may provide a replacement where the same product is available.
For complete details, please refer to our Return and Refund Policy.
9. Personalised and Customised Products
Selected products may offer customisation services such as gift packaging, gift packs, hot stamping of initials, monogramming, or other personalised options.
Customisation availability, additional charges, and processing times may vary by product.
Because personalised products are prepared specifically for the customer, they may be subject to additional restrictions regarding cancellation, return, replacement, or refund, subject to applicable law.
10. Intellectual Property
Unless otherwise stated, all content on this website, including logos, text, graphics, photographs, product descriptions, designs, and other materials, is owned by or licensed to Modegenz and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, or commercially exploit our website content without prior written permission.
11. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, technology providers, analytics services, and other business partners.
Third-party services may have their own terms and privacy policies. Modegenz is not responsible for the independent policies or practices of third-party providers.
12. Prohibited Activities
You must not use our website or services to:
- Engage in fraudulent or unlawful activity.
- Provide false or misleading information.
- Attempt to interfere with or compromise the security of our website.
- Copy or misuse our intellectual property.
- Attempt to gain unauthorised access to our systems or accounts.
- Use our website for any purpose prohibited by applicable law.
13. Disclaimer
We make reasonable efforts to keep our website available and information accurate. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.
Nothing in these Terms of Service excludes or limits any consumer rights, warranties, or liabilities that cannot legally be excluded or limited under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Modegenz will not be liable for indirect, incidental, consequential, or unforeseeable losses arising from your use of our website or products.
Nothing in these Terms limits liability where doing so would be unlawful, including any liability that cannot legally be excluded or limited.
15. Changes to These Terms
We may update these Terms of Service from time to time. Changes will become effective when the updated Terms are posted on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
16. Governing Law
These Terms of Service shall be interpreted and applied in accordance with the applicable laws governing the transaction and the rights of the customer. Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws applicable to them.
17. Contact Us
If you have any questions about these Terms of Service, please contact us:
Modegenz
1261 NW Overton St
Portland, Oregon 97209
United States
Email: support@modegenz.com
Phone: +44 7490 919568